Introduction
This Privacy Policy explains how Ding’an Luhe Commercial and Trading Co., Ltd. collects, uses, discloses, and safeguards your information when you visit our website or purchase products from our online store. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
By using our website, you consent to the collection and use of your information as described in this policy. If you do not agree with our practices, please do not use our website.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you place an order, create an account, or contact us. This includes:
- Name and email address
- Shipping and billing address
- Phone number (optional)
- Payment information (processed securely by our payment gateway; we do not store card details)
- Order history and preferences
Non-Personal Information
We automatically collect certain non-personal information when you visit our website, including:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website and search terms
- Device type and operating system
- General geographic location (country and city level)
Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but some features of our website may not function properly without them.
We use the following types of cookies:
- Essential cookies: required for the website to function (shopping cart, checkout)
- Analytics cookies: help us understand how visitors use our website
- Marketing cookies: used to show relevant advertisements to visitors who have shown interest in our products
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including shipping and returns
- To communicate with you about your orders, including shipping confirmations and tracking
- To provide customer support and respond to your inquiries
- To send marketing emails about new products, promotions, and special offers (you can opt out at any time)
- To improve our website, products, and services based on your feedback and behavior
- To prevent fraud and protect our business and customers
- To comply with legal obligations
How We Share Your Information
We do not sell your personal information to third parties. We share your information only with the following categories of service providers who help us operate our business:
- Payment processors (to process your payments securely)
- Shipping carriers (to deliver your orders)
- Email service providers (to send order confirmations and marketing emails)
- Analytics providers (to help us understand website usage)
- Legal authorities, if required by law or to protect our rights
Our service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure payment processing, access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account is active or as necessary to provide our services. Order information is retained for 7 years for tax and legal compliance. Marketing preferences are retained until you opt out. You may request deletion of your personal information at any time, subject to legal retention requirements.
Your Rights
Under the GDPR and CCPA, you have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Rectification: Request correction of inaccurate or incomplete information
- Erasure: Request deletion of your personal information (right to be forgotten)
- Restriction: Request that we limit the processing of your information
- Portability: Request a machine-readable copy of your personal information
- Objection: Object to the processing of your information for marketing purposes
- Withdraw Consent: Withdraw consent for processing at any time
To exercise any of these rights, contact us at luhemeishangmao@outlook.com. We will respond to your request within 30 days.
Children’s Privacy
Our website is not intended for children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us and we will delete it promptly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective immediately upon posting to this page. We will notify you of significant changes by email or by posting a prominent notice on our website.
Contact
If you have questions about this Privacy Policy or how we handle your personal information, contact us at luhemeishangmao@outlook.com, call us at 18926781434, or at our mailing address: Room 101, Unit 1, Building E6, Tianlai Valley, Jinshi Road, Dingcheng Town, Ding’an County, Hainan Province.